Frequently Asked Questions

What are essential oils?

Essential oils are raw and natural ingredients, highly fragrant and characteristic of the plant in which they originate. Used in aromatherapy for their reputed therapeutic properties.

Are your skincare products natural?

All our traditional handmade soaps are 100% natural. Our Bath and Body products are made using between 69% and 97% organic ingredients.

Are your products tested on animals?

None of our finished products are tested on animals and we have a strict procurement policy that none of our raw ingredients are tested on animals. We ask all our suppliers to submit their animal testing policy before we purchase any raw materials from them.

What is the difference between your aromatherapy range of room fragrance and your scented room fragrance range?

Our aromatherapy range is made with 100% pure essential oils, whereas our scented range is made with fine fragrances that use a high percentage of essential oils blended with fragrance oils.

I have sensitive skin. Can I use your skincare products?

All of our skincare products have been safety assessed by a cosmetic chemist and meet all EU cosmetic regulations. However, we would recommend that you consult with your GP before using any new skincare products, especially those made with essential oils, as they may cause an allergic skin reaction for sensitive skin.

What is an oil burner? How do I use it?

Oil Burners come in many different shapes, sizes and materials, and suspend or hold a shallow glass or ceramic dish a short distance above a tea light. We recommend filling the dish halfway with water then adding two or three drops of oil, adding more drops to suit your mood and preference. Do not overfill the dish with water. As the heat from the tea light gently warms the oil, it will fill your space with a soft and aromatic fragrance.

Remove all packaging before use. While the tea light is burning, your oil burner should be kept away from curtains and soft furnishings and should not be left unattended. Keep out of reach of children and pets, and do not move the oil burner while the tea light is lit. Always use on a stable, level surface. Do not place a burning tea light into the oil burner while the dish is empty. Ensure the liquid has fully evaporated before extinguishing tea light. Do not pour unused liquid down sink or drains.

How can I look after my candle? How can I burn my candle safely?

When burning your candle for the first time, allow your candle to establish a full melt pool before extinguishing. If you extinguish your candle before it has reached its full melt pool, the wax will tunnel down the core of the candle and continue to do so on all subsequent burns, resulting in large amounts of unmelted wax around the edges.
We recommend that once the full melt pool has been reached on the first burn, all subsequent burn times should be limited to two to three hours at a time. This will prevent the melted wax pool from becoming too hot, stopping the precious essential oils from evaporating and losing their aroma.
Keep your wick trimmed to a 1/4 of an inch and centred in the candle. Soy wax is a soft wax and can liquefy and occasionally cause the wick to become off-centred. Always make sure your wick is centred. Failure to do so will cause uneven burning and tunnelling. If your candle is burning with an off-centred wick, extinguish your candle, wait for the melted wax to cool, but not solidify, and when the wax is cool centre the wick. Allow the wax to solidify around the wick before re-lighting.
Always store your candle in cool conditions. Never store in extreme conditions and always store out of direct sunlight.
Only burn your candle on stable, level, heat-resistant surfaces.
Never burn your candle in a draught.
Keep your candle free of matches, wick trimmings and debris.
Keep burning candles away from children and pets.
Never leave a burning candle unattended.
Never cover a burning candle. In the case of candles with lids, ensure that the lid is removed while the candle is lit, and allow time to cool before replacing the lid.
Never burn a tin candle in a glass container.

For more information on all aspects of candle use and care, the National Candle Association have a great deal of information available on their website:

www.candles.org

How can I safely burn my personalised candle?

Our Personalised Candles come with an engraved metal lid and printed care instructions. Ensure that you remove both the instructions and lid from the candle before burning, and allow your candle time to cool before replacing the lid.

Are certain candle waxes bad for your health?

No candle wax has ever been shown to be toxic or harmful to human health. No specific type of wax or wax blend is considered "best” for candle making; all candle waxes – when provided in high-quality format – have been shown to burn cleanly, safely and in the same manner.

Can my candles be used for massage candles?

Never use any of our candles for massage. They are not intended for this purpose and could cause an allergic reaction if used on the skin, due to the high essential oil content.

Why do I need to stop using my glass jar candle when only half an inch of wax remains?

There is a danger that the bottom of the glass will become overheated and crack, causing the wax and the burning wick to spill out and create a fire hazard.

How do I make the most of my reed diffuser?

Never store in direct sunlight.
Keep away from direct heat sources.
Do not allow the reeds to touch any wood or soft furnishings while they are diffusing. They contain scented liquid which will stain and mark.
Never touch saturated reeds with bare hands - always use gloves. In the event of contact with skin, wash the affected area thoroughly.
Our reeds do not need to be flipped.

How do I use my Lavender Wheat Wrap?

Directions for Use:

Place the Wheat Wrap in a microwave and heat on full power for a maximum of 2 minutes for a 750 watt oven or 1.5 minutes for a 1000 watt oven. Your Wheat Wrap will stay warm for up to one hour. Allow to cool fully between uses. Place the Wheat Wrap against any part of the body (not near sensitive skin or open wounds) for quick, soothing relief.

To use as an ice pack, place in a sealed plastic bag and freeze for at least two and a half hours. Ideal for treating external bruising and swelling.

Safety Instructions:

Only heat using a domestic microwave (max 1000 watts) and ensure it is clean and free from debris. Do not heat beyond the recommended time for your microwave. Never leave the Wheat Wrap unattended during heating and watch for signs of overheating such as a burning smell or smoke. Should this occur remove the product from the microwave with a non-combustible implement and immerse in cold water. Always test how warm the Wheat Wrap is before use, especially if it is to be used by the young, elderly or infirm. Supervise others when necessary.

Do not ingest contents. Do not overheat. For microwave and freezer use only. Inspect at regular intervals. Discard if found worn or damaged. Do not use under covers or wrap in materials as this can cause overheating. Always seek professional advice if you are unsure of this products' usability.

Care Instructions:

When first using your Wheat Wrap there may be some excess moisture present after heating. Placing the product on a warm central heating radiator for a few hours will remove this problem. Do not machine wash or dry clean. Hand wash surface with a damp sponge and allow to dry fully before use. When not in use, leave on a non-combustible surface until cold then store in a clean, dry place.

To optimise the benefits of your Wheat Wrap it is recommended that after each five uses you place a small suitable container holding a little water in the microwave during the heating process or place in a refrigerator in an open paper bag overnight. This will maximise the longevity of your Wheat Wrap.

A copy of this information can be found on the packaging of your Lavender Wheat Wrap.

Do your soaps comply with cosmetics regulations?

Yes, all of our skincare products comply with UK cosmetic regulations.

Are your products suitable for vegetarians and vegans?

All our products are suitable for vegetarians, but not all products are suitable for vegans. We use goat's milk in our Milk Soap bars.

Are any of your products unsafe to use during pregnancy?

All of our products comply with EU cosmetic regulations and have been marked as safe to use in pregnancy by our cosmetic chemist. However, our qualified Aromatherapist recommends avoiding products that contain essential oils in the first trimester and to always consult with your GP.